Services
Three Engagements,
Each with a Clear Shape
The services are designed to fit different moments in an improvement team's life — a review point, a focused day, or an ongoing outside view.
§ 01 — Methodology
How the Work Is Approached
Each engagement begins with a conversation to confirm the fit between what the team needs and what the service is designed to provide. This is not a lengthy discovery process — it is a short exchange, usually by phone or email, to check that the scope makes sense before any commitment is made.
The work itself follows the structure of the relevant service format. Stocktake engagements include scheduled interviews, meeting observation, and a written summary. Workshop sessions follow a facilitated agenda that the team is briefed on in advance. Sounding-board calls are structured by a brief written update shared before each session.
In every format, the aim is to leave the team with something concrete and portable — a written output they can use without returning to the consultant.
Initial Exchange
Short conversation to confirm fit and agree scope in writing.
Structured Engagement
Interviews, observation, facilitation, or scheduled calls — depending on service type.
Written Output
A summary, one-pager, or call notes — portable and owned by the team.
Clean Handover
The team moves forward with the output. No follow-on dependency is built in.
§ 02 — Service One
Continuous Improvement Stocktake
A three-week structured review of an organisation's existing continuous-improvement activity across the operations function. The stocktake is designed for teams that have some improvement work underway but want a clearer picture of what is actually happening — what is working, what has gone quiet, and where effort might be better directed.
The engagement includes interviews with team leads, observation of two improvement-style meetings, and a written summary delivered at the end of the three weeks. The summary is factual and specific — it reflects what was observed, not a generic assessment applied from a template.
- Interviews with team leads across operations
- Observation of two improvement-style meetings
- Written summary of findings and focus areas
- Completed within three weeks from start
§ 03 — Service Two
Improvement Workshop (Single Team)
A one-day workshop for a single operational team of up to twelve people. The session takes a team-selected improvement candidate from problem statement to a small set of options for change. The format is structured but not rigid — the team's own knowledge of the work is what drives the session.
At the end of the day, the team receives a one-page written summary covering the problem as they refined it and the options they developed. This is their document — something they can take into action themselves without further input from the facilitator.
- One full day, up to twelve participants
- Team selects the improvement candidate in advance
- Problem-to-options structured facilitation
- One-page written summary at session close
§ 04 — Service Three
Continuous Improvement Sounding‑Board
A monthly arrangement for operations leads and improvement coordinators who want a calm outside view on direction and team dynamics. The arrangement includes two scheduled calls per month, written notes after each call, and discreet review of internal materials shared ahead of conversations.
The structure is light enough not to become another meeting obligation, but consistent enough to be genuinely useful as a reference point. The arrangement has no minimum term — it continues as long as it is valuable and can be stopped at any point.
- Two scheduled calls per month
- Written notes sent after each call
- Discreet review of materials shared in advance
- No minimum term — monthly, stops when needed
§ 05 — Choosing the Right Fit
Which Service Is Right for Your Team?
The three services address different moments. Use the comparison below to identify which might be the most relevant starting point.
| Feature | Stocktake | Workshop | Sounding-Board |
|---|---|---|---|
| Duration | 3 weeks | 1 day | Monthly, ongoing |
| Best for | Teams needing a clear picture of current improvement activity | Teams with a specific improvement candidate to work through | Leads wanting a sustained outside perspective |
| Meeting observation | Yes (x2) | N/A | N/A |
| Written output | Summary report | One-page summary | Notes after each call |
| Participant count | Team leads (multiple) | Up to 12 people | 1–2 leads |
| Price | S$610 | S$130 | S$880 / month |
| Minimum commitment | One engagement | One session | None — monthly |
§ 06 — Standards
Shared Across All Services
Confidentiality
All shared materials and internal information are treated with discretion. Nothing is referenced externally without prior agreement.
Defined Scope
Scope is agreed in writing before work starts. There are no open-ended commitments and no scope extensions without request.
Data Protection
Personal data is handled in accordance with Singapore's Personal Data Protection Act (PDPA) and the published Privacy Policy.
Written Deliverable
Every engagement ends with a written output the team can use and reference without consulting further input.
Accessible Between Sessions
Questions that arise between scheduled calls or after a workshop are welcome by email. Response within one business day is the aim.
Evidence-Based Assessment
Observations and summaries reflect what was actually seen and heard — not a generic analysis applied at a distance.
§ 07 — Pricing
Clear Prices, No Surprises
S$610
per engagement
- Three-week engagement
- Team lead interviews
- Two meeting observations
- Written summary report
S$130
per session
- One full day
- Up to 12 participants
- Facilitated problem-to-options
- One-page written summary
S$880
per month · no minimum term
- Two calls per month
- Written notes after each call
- Materials review
- Stop any time
§ 08 — Next Step
Not Sure Which Service Fits?
A short conversation is usually enough to clarify. Reach out by message, phone, or email — no lengthy assessment required.
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