Privacy Policy

1. Introduction

Lattice Hollow Pte. Ltd. ("Lattice Hollow", "we", "us") is committed to protecting the personal data of individuals who interact with our business. This Privacy Policy describes how we collect, use, disclose, and protect personal data in connection with our consulting services and website at latticeh.pro.

This policy is issued in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). If you have questions about how we handle personal data, please contact us at [email protected].

2. Data We Collect

We collect personal data in the following ways:

• Contact forms: name, email address, phone number (optional), and message content when you submit a contact or enquiry form on our website.
• Cookies and analytics: technical data about how you use our website, including pages visited, time spent, and browser type, collected via analytics cookies with your consent.
• Client engagement materials: during consulting engagements, we may receive or review internal documents, notes, or other materials shared by clients. These are handled under the confidentiality terms agreed at the start of each engagement.

We do not collect sensitive personal data (such as health information, financial account details, or identification numbers) through our website or standard client intake process.

3. How We Use Personal Data

Personal data collected through our website is used to:

• Respond to enquiries and arrange initial conversations
• Deliver the consulting services agreed with the client
• Send follow-up communications relevant to a current or prospective engagement
• Improve the performance and usability of our website (analytics, with consent)
• Comply with applicable laws and professional obligations

We do not use personal data for unsolicited marketing. We do not sell or rent personal data to third parties.

4. Legal Basis for Processing

Under the PDPA, we rely on the following bases for processing personal data: (a) consent, given when you submit a contact form or accept analytics cookies; (b) contract performance, when processing is necessary to deliver services you have engaged us for; and (c) legitimate interests, for general business administration purposes where these do not override your rights.

5. Data Retention

We retain personal data for as long as necessary for the purposes outlined above. Contact enquiry data is retained for up to 24 months. Data associated with completed client engagements is retained for up to five years for professional records purposes. You may request deletion at any time (see Section 8).

6. Data Protection Measures

We maintain reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or loss. These include access controls, secure storage practices, and regular review of data handling procedures. In the event of a data breach affecting your personal data, we will notify you and the relevant authorities as required under the PDPA.

7. Cookies

Our website uses essential cookies (necessary for the site to function) and optional analytics cookies (to understand how the site is used). Optional cookies are only set with your consent, which you can give or withdraw via the cookie banner or our Cookie Policy page.

8. Your Rights

Under the PDPA, you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate personal data
• Withdraw consent at any time (without affecting the lawfulness of processing before withdrawal)
• Request deletion of personal data we hold about you, subject to our legal retention obligations

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Third-Party Services

Our website may use third-party services such as Google Analytics (analytics) and Google Maps (location embedding). These services may set their own cookies and have their own privacy policies. We are not responsible for their data practices. Links to external sites are provided for convenience; we are not responsible for the privacy practices of those sites.

10. Children's Privacy

Our services are directed at business professionals. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has submitted personal data to us, please contact us and we will remove it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on our website. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

12. Contact

For any privacy-related enquiries, please contact:

• Lattice Hollow Pte. Ltd.
• 47 Scotts Road, #18-08, Goldbell Towers, Singapore 228233
• Email: [email protected]